The review request text message that customers actually answer
The Revivanda team6 min read
A short, friendly SMS template with the opt-out language you need, plus the timing that gets the most replies.
A good review request text is short, uses the customer’s name, names your business, links straight to the feedback page, and includes an opt-out. That is it.
A template you can copy
Hi Sam, thanks for choosing Northside Bakery. How did we do? Tap to let us know: go.revivanda.com/northside-bakery Reply STOP to opt out.
Timing matters
Send within a few hours of the visit or job, while the experience is fresh. Only text customers who agreed to receive messages, and keep to reasonable hours.
Stay compliant
- Get consent before texting.
- Include an opt-out in every message.
- Follow the TCPA and your state rules.
Our free SMS templates tool gives you ten variations with a character counter, ready to paste into your own sending tool.